1. Recitals and Corporate Identity

The Platform is owned and operated by Javoris Solutions Private Limited, having its registered office at 101, Marathe Heights, Titwala (East), Thane – 421605, Maharashtra. The Company operates the brand Svaadvika for marketing Ready-to-Eat, Ready-to-Cook and Heat-and-Eat food products. All contracts, invoices, refunds, payment receipts and statutory documents are issued solely in the name of Javoris Solutions Private Limited.

The Company operates both B2C food sales and a B2B Franchise Interface. These Terms apply to both services unless specifically stated otherwise.

2. Formation of Contract

These Terms constitute an electronic agreement under the Information Technology Act, 2000. A legally binding contract is created only when the Company dispatches an order confirmation. The Company reserves the right to accept or reject any order in accordance with its Cancellation Policy.

3. Serviceable Area

As of the effective date of these Terms, Svaadvika delivers only within eligible Mumbai and Thane pin codes. Orders outside the serviceable area shall not be processed, and any payment collected in error shall be refunded.

4. Third-Party Marketplace Sales

Products purchased through Zepto, Amazon, Blinkit, or any other marketplace are additionally governed by the respective platform's own Terms, Refund Policy and Privacy Policy. The policies published on www.svaadvika.com apply only to direct purchases made through the official website.

5. B2C User Obligations

• Users must be legally competent to enter into a contract.
• Users must provide accurate delivery details and contact information.
• Products should be stored and consumed according to the storage instructions provided.
• The Company shall not be liable for spoilage caused due to improper storage after delivery.

6. B2B Franchise Applicant Terms

Submission of a Franchise or Partner enquiry constitutes only an Expression of Interest (EOI) and does not create any legal partnership, franchise agreement, agency relationship, or financial obligation.

A binding franchise relationship shall arise only after execution of a separate written Franchise Agreement signed by both parties.

7. Intellectual Property & Confidentiality

The Svaadvika brand name, logo, packaging, website content, photographs, recipes, software, trade secrets, operational procedures and all intellectual property remain the exclusive property of the Company.

Any unauthorised copying, reproduction, scraping, reverse engineering, distribution or commercial use is strictly prohibited.

8. Contract Manufacturing & Food Business Responsibility

Certain Svaadvika products are manufactured through approved contract manufacturing partners. However, Javoris Solutions Private Limited remains the Food Business Operator responsible for the safety, quality and regulatory compliance of all products sold under the Svaadvika brand.

9. Limitation of Liability

The Company's total liability arising from any B2C order shall not exceed the value of the concerned order. The Company shall not be liable for indirect, incidental or consequential losses, except where liability cannot legally be excluded.

10. Indemnity, Disclaimer & Grievance Officer

Users agree to indemnify the Company against losses arising from misuse of the Platform, submission of false information, or violation of these Terms.

11. Dispute Resolution & Jurisdiction

Business-to-business disputes may be resolved through arbitration in Mumbai under the Arbitration and Conciliation Act, 1996. Consumer disputes remain subject to the remedies available under the Consumer Protection Act, 2019.

These Terms shall be governed by the laws of India, and the competent courts at Mumbai shall have jurisdiction, subject to applicable statutory remedies.